Teammates for Good.
Helping mission-focused organizations and good-focused companies make sure the people they built their products, programs, services, and platforms for
actually succeed with them.
Good work is built to solve real problems. We help make sure the people it was created for can actually reach the value or outcome it was designed to provide.
Independent, evidence-based adoption and participation intelligence. Every Diagnostic establishes a measurable baseline, identifies what is getting in the way, names the highest-priority intervention, and defines how your team can tell whether the change worked.
You don't have to talk to us to buy — and you can, any time you want to.
Every person who drops off is someone your work didn't get to help.
For a conventional software business, that may be a retention problem. For an organization or company building something that genuinely matters, it's an impact problem.
If you run a product, program, service or platform to improve healthcare, expand access to education, protect the environment, support mental health, increase accessibility, advance science, or strengthen communities, whether people get there isn't simply a growth metric.
It's how your mission reaches people.
We work with mission-focused organizations and good-focused companies.
Mission-focused organizations and good-focused companies build products, programs, services, and platforms to solve real problems. Clarity Harbor helps determine whether the people they serve are actually reaching the intended value or outcome.
This is for you if…
- You run a product, program, service, or platform designed to create meaningful value or outcomes
- Real people are already using, participating in, or navigating it
- Some are not consistently reaching the intended value or outcome
- You have meaningful evidence we can examine
- You want an independent assessment of where the path is working and where it is breaking
- You want prioritized, evidence-based recommendations rather than open-ended consulting
This isn't the right fit if…
- You don't have real users or participants yet
- There is no meaningful journey to analyze, or no usable evidence
- You want a marketing, brand or growth-hacking audit
- You want implementation outsourcing or someone embedded in your team day to day
- You want validation, not honest findings
Not sure whether this applies to your product?
Three steps. Mostly async.
You give us the path.
Onboarding, activation, product materials, documentation, analytics and research you already have.
We analyze the path.
Clarity Harbor examines the user journey through the Clarity Lens™ — what is working, what is at risk, and what the evidence supports.
You get the answer.
What is helping users reach value, what is getting in their way, and what deserves attention first.
Two weeks, fixed scope, minimal meetings. Your team implements; we diagnose and prioritize. See the full process →
Wondering what evidence you'll need?
The Clarity Harbor Method™
A repeatable, evidence-based approach for understanding the path to meaningful user value, identifying what deserves attention first, and determining whether the change worked.
At its core is the Clarity Lens™ — five perspectives used to examine the path. You don't need to learn it. It's what makes the analysis repeatable and the output standardized rather than a matter of opinion.
Explore our methodologyThe Clarity Lens™
- Clarity — Do people know what to do next?
- Confidence — Do they believe they can take the next step?
- Relevance — Does the next step feel worth doing?
- Momentum — Does the experience keep them moving toward value?
- Environment — Is something outside the experience getting in the way?
The perspectives interpret evidence — they don't assign arbitrary scores. If the evidence doesn't support a finding, the report says so.
We measure value — not onboarding completion.
First Meaningful Value is the point where a user experiences the outcome they adopted your product to achieve. Clarity Harbor examines the path toward that moment.
Learn about First Meaningful Value →Adoption friction often appears in recognizable patterns.
The Clarity Harbor Method™ helps determine which pattern — if any — the evidence actually supports. No pattern is assumed without evidence.
See the patterns →Exactly what the $10,000 Diagnostic delivers.
A two-week, asynchronous analysis of the path from entry to first meaningful value — delivered as a diagnosis and a prioritized plan, not 80 pages of observations.
- Journey Map — the path the people you serve are actually navigating, stage by stage. Labelled for your journey: users, participants, educators, partners, volunteers or beneficiaries
- Clarity Lens™ Assessment — five perspectives applied to the major stages of the journey
- Baseline — the primary outcome and supporting indicators that define the current state of the path to value or outcome (adoption, participation, implementation or service access)
- Strengths to Protect — what is working and should not be disrupted
- Top Three Areas Worth Addressing — evidence, likely cause, and recommended change
- Success Hypothesis — what should change if the recommended intervention addresses the identified friction
- 30-Day Action Plan — what to address first, second, and third
- Measurement Plan — how your team can determine whether the change improved the outcome you selected
An outside read, a real methodology, and accountable judgment.
An independent perspective
Your team knows the product extremely well — which makes it hard to experience the path the way a new user does. We approach it as that new user would.
A repeatable methodology
The Clarity Harbor Method™ applies the same questions, in the same order, in every engagement — so the output is standardized rather than a matter of opinion.
Evidence, honestly interpreted
We work from the product, onboarding, analytics and research you already have. Where the evidence doesn't support a conclusion, the report says so.
Judgment first. Technology in support.
AI helps organize evidence and surface potential patterns. The Clarity Harbor Method™ structures how that evidence is examined.
Expert judgment determines what the evidence means, what deserves attention first, and what belongs in the final Diagnostic. A qualified human expert reviews and approves every report before delivery.
Fixed scope. Async-first. No open-ended consulting. Your team implements. What's in scope →
See what a Clarity Harbor Diagnostic looks like.
A complete illustrative Diagnostic for a fictional company — same structure and depth as the real thing, showing the full reasoning chain from evidence to measurement. Read it before you spend anything.
Sample / illustrative material. The company and findings are fictional and contain no client information.
Two ways in.
Both can be started asynchronously — no sales call required.
Clarity Snapshot™
One journey moment. Five perspectives. One clear recommendation.
A fast structured read on whether you appear to have an adoption problem worth investigating. It does not include Diagnostic deliverables.
Clarity Adoption Diagnostic™
The full path from entry to first meaningful value — diagnosed, prioritized and made measurable.
Eight named deliverables, including the User Journey Map, Clarity Lens™ Assessment, 30-Day Action Plan and Measurement Plan.
Not sure whether the $10K Diagnostic is appropriate?
Not sure?
Start with what you need. No step obligates you to purchase the next.
Turn good intentions into measurable progress.
The same Clarity Harbor Method™ can examine the paths beneficiaries, participants, volunteers, educators, partners and supporters must navigate to reach a meaningful outcome. Mission Impact applies Clarity Harbor's evidence-based approach to program and impact journeys.
This isn't the nonprofit version of Clarity Harbor, and it isn't the only route open to nonprofits, NGOs or foundations. When the standard Diagnostic fits the journey, that's what we use — at the same $10,000 price.
Explore Mission Impact
People rarely fail because they don't care. They often fail because the path wasn't designed clearly enough for the person walking it.
Kirsten Alburg founded Clarity Harbor and owns the methodology. Nearly three decades designing learning taught her to look at the path a person has to navigate.
Read Kirsten's story →Ready when you are.
Prefer to talk with someone? Talk with Kirsten →